:: LEARN FROM YESTERDAY, LIVE FOR TODAY, HOPE FOR TOMORROW ::

HH203 : Front Office Practice

Let's have a discussion together. Leave your comment below. Thank you.

Question:
Explain the procedure for handling left luggage.

19 comments:

Anonymous said...

step 1=the bell captain will ascertain whether the guest has settled his bill hotel with the front office cashier
step 2=the bell captain will inspect the baggage and bring to the notice of guest of pre-existing damaged. he will enter the description of the baggage on the baggage tag and string it to the baggage piece. the sticker has a number with a counter foil with the same number.
step 3=the bell captain will enter the details in the left luggage register. he will mention any pra-damaged comment in the remark colomn. he will also mention the expected date of the delivery in the register.
step 4=he will tear off the counterfoil of the baggage tag and hand it over to the guest
step 5=he will instruct a bell boy to deposit the baggage in the luggage room.
step 6=upon the return of the guests, the bell captain will take the counterfoil from the guest.
step 7=the bell captain wil cross-check it with the left luggage register (it must be remembered that the delivery of the baggage could be done by another bell captain on another shift and is not originally familiar with the the transaction). it is quiet possible that the guest withdraw his/her baggage later or ealier than the expected date in the register.
step 8=the bell captain will assign a bell boy to bring the baggage from the left luggage room to the bell desk insception.
step 9=the bell boy will tally the guest counterfoil member with the baggage tag on the baggage and also confirm the nature of tha baggage mentioned. he will bring the baggage to the the bell desk.
step 10=the bell captain will inspect the baggage with the guest and reconfirm the numbers on the tags.
step 11=the bell captain will enter the date of release in the left luggage register and obtain the guests signature


ANWAR BIN SAHARUDIN 1029
REMBAU MOST WANTED YOWW ~

Anonymous said...

left luggage is attributed to luggage left by a guest who already check out from hotel but wishes to collect it later.
RECEIPT
step 1 - ascertain if the guest wishing to leave his luggage has paid his hotel bills.
step 2 - string the baggage ticket on each piece of luggage separately.the baggage ticket has a number which is also printed on the counterfoil of ticket.
DELIVERY
step1 - take the counterfoil of the luggage ticket from the guest.
step2 - tally the same with the ticket attached to the luggage in the left luggage area
step3 - enter the date of delivery in the left luggage register
step4 - retain counterfoils and tags of luggage
asma 19dup12f1038

Anonymous said...

step 1=the bell captain will ascertain whether the guest has settled his bill hotel with the front office cashier
step 2=the bell captain will inspect the baggage and bring to the notice of guest of pre-existing damaged. he will enter the description of the baggage on the baggage tag and string it to the baggage piece. the sticker has a number with a counter foil with the same number.
step 3=the bell captain will enter the details in the left luggage register. he will mention any pra-damaged comment in the remark colomn. he will also mention the expected date of the delivery in the register.
step 4=he will tear off the counterfoil of the baggage tag and hand it over to the guest
step 5=he will instruct a bell boy to deposit the baggage in the luggage room.
syidah 19dup12f1003

mazarinaROMAIN said...

Procedure to handling left luggage.
1)The bell captain ascertaints whether the guest has settle his/her hotel bill with front office cashier.
2)The bell captaib inspect the baggage and brings to the notice of the guest pre existing damage. He enteres the description of the baggage on the baggage tag and strings it to the baggage piece. The sticket has a number a counter foil with the same number.
3)He will fear off the counterfoil of the baggage tag and hand it over to the guest.
4)He will instruct a bell boy to deposit the baggage in the left luggage room.
5)Upon the return of the guest, the bell captain will take the counterfoil from the guest.
6)The bell captain will cross check it with the left luggage register. It is quite possible that the guest with draw her/his baggage later on earlier and the expected date in the register.
7) The bell captain will assign a bell boy to brings the baggage from the left luggage room to the bell desk for inspection.
8)The bell boy with tally the guest counterfoil number with the baggage tag on the baggage and also answer comfirm the nature of the baggage mentioned. He will brings the baggage to the bell desk.
9) The bell captain will inspect the baggage with the guest and recomfirm the answer on the tags.
10)The bell captain will enter the date of release in the left luggage register and obtain the guest signature.

nur mazarina bt romain 1017

mazarinaROMAIN said...

Procedure to handling left luggage.
1)The bell captain ascertaints whether the guest has settle his/her hotel bill with front office cashier.
2)The bell captaib inspect the baggage and brings to the notice of the guest pre existing damage. He enteres the description of the baggage on the baggage tag and strings it to the baggage piece. The sticket has a number a counter foil with the same number.
3)He will fear off the counterfoil of the baggage tag and hand it over to the guest.
4)He will instruct a bell boy to deposit the baggage in the left luggage room.
5)Upon the return of the guest, the bell captain will take the counterfoil from the guest.
6)The bell captain will cross check it with the left luggage register. It is quite possible that the guest with draw her/his baggage later on earlier and the expected date in the register.
7) The bell captain will assign a bell boy to brings the baggage from the left luggage room to the bell desk for inspection.
8)The bell boy with tally the guest counterfoil number with the baggage tag on the baggage and also answer comfirm the nature of the baggage mentioned. He will brings the baggage to the bell desk.
9) The bell captain will inspect the baggage with the guest and recomfirm the answer on the tags.
10)The bell captain will enter the date of release in the left luggage register and obtain the guest signature.

Noor Azrina bt Abdullah 1004

mazarinaROMAIN said...

Procedure to handling left luggage.
1)The bell captain ascertaints whether the guest has settle his/her hotel bill with front office cashier.
2)The bell captaib inspect the baggage and brings to the notice of the guest pre existing damage. He enteres the description of the baggage on the baggage tag and strings it to the baggage piece. The sticket has a number a counter foil with the same number.
3)He will fear off the counterfoil of the baggage tag and hand it over to the guest.
4)He will instruct a bell boy to deposit the baggage in the left luggage room.
5)Upon the return of the guest, the bell captain will take the counterfoil from the guest.
6)The bell captain will cross check it with the left luggage register. It is quite possible that the guest with draw her/his baggage later on earlier and the expected date in the register.
7) The bell captain will assign a bell boy to brings the baggage from the left luggage room to the bell desk for inspection.
8)The bell boy with tally the guest counterfoil number with the baggage tag on the baggage and also answer comfirm the nature of the baggage mentioned. He will brings the baggage to the bell desk.
9) The bell captain will inspect the baggage with the guest and recomfirm the answer on the tags.
10)The bell captain will enter the date of release in the left luggage register and obtain the guest signature.

NOR ASYIKIN SARDUN
19DUP12F1030

Hafizah Rahmat said...

Procedure to handling left luggage.
1)The bell captain ascertaints whether the guest has settle his/her hotel bill with front office cashier.
2)The bell captaib inspect the baggage and brings to the notice of the guest pre existing damage. He enteres the description of the baggage on the baggage tag and strings it to the baggage piece. The sticket has a number a counter foil with the same number.
3)He will fear off the counterfoil of the baggage tag and hand it over to the guest.
4)He will instruct a bell boy to deposit the baggage in the left luggage room.
5)Upon the return of the guest, the bell captain will take the counterfoil from the guest.
6)The bell captain will cross check it with the left luggage register. It is quite possible that the guest with draw her/his baggage later on earlier and the expected date in the register.
7) The bell captain will assign a bell boy to brings the baggage from the left luggage room to the bell desk for inspection.
8)The bell boy with tally the guest counterfoil number with the baggage tag on the baggage and also answer confirm the nature of the baggage mentioned. He will brings the baggage to the bell desk.
9) The bell captain will inspect the baggage with the guest and reconfirm the answer on the tags.
10)The bell captain will enter the date of release in the left luggage register and obtain the guest signature.
Hafizah Rahmat 19DUP12F1009

Anonymous said...

Step 1-The bell captain will ascertain whether the guest has settled his bill hotel with the front office cashier
Step 2-the bell captain will inspect the baggage and bring to the notice of guest of pre-existing damaged. he will enter the description of the baggage on the baggage tag and string it to the baggage piece. the sticker has a number with a counter foil with the same number.
Step 3-the bell captain will enter the details in the left luggage register. he will mention any pra-damaged comment in the remark colomn. he will also mention the expected date of the delivery in the register.
Step 4-he will tear off the counterfoil of the baggage tag and hand it over to the guest
Step 5-he will instruct a bell boy to deposit the baggage in the luggage room.
MUHAMMAD AUFA BIN KARIM GHANI
19DUP12F1006

aofeanara said...

Left luggage is attributed to luggage left by a guest who already check out from hotel but wishes to collect it later.
RECEIPT
step 1 - ascertain if the guest wishing to leave his luggage has paid his hotel bills.
step 2 - string the baggage ticket on each piece of luggage separately.the baggage ticket has a number which is also printed on the counterfoil of ticket.
DELIVERY
step 1 - take the counterfoil of the luggage ticket from the guest.
step 2 - tally the same with the ticket attached to the luggage in the left luggage area
step 3 - enter the date of delivery in the left luggage register
step 4 - retain counterfoils and tags of luggage.

ANIS SOFIANI ABD GHANI (1033)

Anonymous said...

Step 1-The bell captain will ascertain whether the guest has settled his bill hotel with the front office cashier
Step 2-the bell captain will inspect the baggage and bring to the notice of guest of pre-existing damaged. he will enter the description of the baggage on the baggage tag and string it to the baggage piece. the sticker has a number with a counter foil with the same number.
Step 3-the bell captain will enter the details in the left luggage register. he will mention any pre-damaged comment in the remark column. he will also mention the expected date of the delivery in the register.
Step 4-he will tear off the counterfoil of the baggage tag and hand it over to the guest
Step 5-he will instruct a bell boy to deposit the baggage in the luggage room.

MOHAMAD FUDHAIL ABD RAZAK (1041)

eli nana said...
This comment has been removed by the author.
Fatin Najihah said...

1. Ascertain if the guest wishing to leave his luggage as paid his hotel bill.
2. Storing package ticket on each piece of luggage separately. The package ticket has the number which is also printed on counter foil of the ticket.
3. Enter details in the left luggage register. Tear of the counter foil of the each ticket and give it over to the guest.
4. Keep the luggage in the left luggage room and ask a bell boy to do it.

-FATIN NAJIHAH BINTI MOHD AZMI(F1007)

eli nana said...

How to handle left luggage.

1)The bell captain ascertains whether the guest has settle his/her hotel bill with front office cashier.
2) The bell captain inspects the baggage and brings to the notice of the guest pre-existing damage. He enters the description of the baggage on the baggage tag and strings it to the baggage piece. The ticket has a number a counter foil with the same number.
3) He will fear off the counterfoil of the baggage tag and hand it over to the guest.
4) He will instruct a bell boy to deposit the baggage in the left luggage room.
5) Upon the return of the guest, the bell captain will take the counterfoil from the guest.
6) The bell captain will cross check it with the left luggage register. It is quite possible that the guest with draw her/his baggage later on earlier and the expected date in the register.
7) The bell captain will assign a bell boy to brings the baggage from the left luggage room to the bell desk for inspection.
8) The bell boy with tally the guest counterfoil numbers with the baggage tag on the baggage and also answer confirm the nature of the baggage mentioned. He will bring the baggage to the bell desk.
9) The bell captain will inspect the baggage with the guest and reconfirm the answer on the tags.
10) The bell captain will enter the date of release in the left luggage register and obtain the guest signature.

Raihan1011

Fitri Harris said...

Step 1 - The Bell Captain will ascertains whether the guest has settled his hotel bill with the front office cashier.
Step2 - The Bell Captain inpects the baggage and brings to the notice of the guest a pre-existing damage. He enters the description of the baggage piece. The sticker has anumber with a counter foil with the same number.
Step 3 - The Bell Captain enters these details in the Left Luggage Register. He mentions any pre-damage comments in the remarks column. He also mentions the expected date of delivery in the register.
Step 4 - He tears off the counterfoil of the Baggage Tag and hands it over to the guest.
Step 5 - He instructs a Bell Boy to deposit the baggage in the left luggage room.

Anonymous said...

Left Luggage Procedure
The term ‘left luggage’ is attributed to luggage left by a guest who checks out of the hotel
but wishes his luggage larcr. Many guests often visit other cities in thc country on a short
tour but naturally do not want to carry their heavy baggage with them
The left luggage room is a strong room specifically for this
purpose under the guarantee of the management for their safety. The step-by-step procedure for handling left luggage are:

Step 1: The Bell Captain ascertains whether the guest has settled his hotel bill with the
front office cashier.

Step 2: The Bell Captain inspects the baggage and brings to the notice of the guest a
pre-exisring damage. He enters the description of the baggage on the Baggage and strings it to the baggage piece. The sticker has a number with
a counter foil with the same number.

Step 3: The Bell Captain enters these details in the Left Luggage Register.He
mentions any prc-damagc comments in the remarks column. He also mentions
the expected date of delivery in the register

Step 4: He tears off the counterfoil of the Baggage Tag and hands it over to the guest.

Step 5: He instructs a Bell Boy to deposit the baggage in the left luggage room.

nur mas ernie -----> f1037

NURUL ATHIRAH said...

for receipt
step 1
: ascertain if the guest wishing to leave his luggage has paid his hotel bills
step 2
:string the baggage ticket on each of luggage separately. the baggage ticket has a number which is also printed on the counterfoil of ticket.
for delivery
step 1: take the counterfoil of the luggage ticket from the guest
step 2: tally the same with the ticket attaches to the luggage in the left luggage area.
step 3: enter the date of delivery in the left luggage register
step 4: retain counterfoils and tags of luggage.
dup12f1028

sulianasalleh said...

step1 - the bell captain ascertains whether the guest has settle his/her hotel bill with front office cashier.

step2 - the bell captain will inspect the baggage and bring to the notice of guest of pre-existing damaged. he will enter the description of the baggage on the baggage tag and string it to the baggage piece. the sticker has a number with a counter foil with the same number.

step3 - the bell captain will fear off the counterfoil of the baggage tag and hand it over to the guest.

step 4 - the bell captain tear off the counterfoil of the baggage tag and hand it over to the guest

step5 - the bell captain instructs a bell boy to deposit the baggage in the left luggage room.

suliana binti mohamad salleh
F1027

Anonymous said...

Left luggage procedure

Receipt:
step 1- ascertain if the guest wishing to leave his luggage has paid his hotel bill
step 2- string the baggage ticket on each piece of luggage separately.The baggage ticket has a number which is also printed on the counterfoil of ticket.

Delivery:
step 1-Take the counterfoilof the luggage ticket from the guest
step 2-Taily the same with the ticket attached to the luggagein the left luggage area.
step 3-Enter the date of delivery in the left luggage register
step 4- Retain counterfoils and tags for luggage

-NUR FARAH NABILA BINTI ZAILANI-
(F1026)

eyqin ashyikin said...

step 1=the bell captain will ascertain whether the guest has settled his bill hotel with the front office cashier
step 2=the bell captain will inspect the baggage and bring to the notice of guest of pre-existing damaged.
step 3=the bell captain will enter the details in the left luggage register.
step 4=he will tear off the counterfoil of the baggage tag and hand it over to the guest
step 5=he will instruct a bell boy to deposit the baggage in the luggage room.
step 6=upon the return of the guests, the bell captain will take the counterfoil from the guest.
step 7=the bell captain wil cross-check it with the left luggage register.
step 8=the bell captain will assign a bell boy to bring the baggage from the left luggage.
step 9=the bell boy will tally the guest counterfoil member with the baggage tag on the baggage and also confirm the nature of tha baggage mentioned.
step 10=the bell captain will inspect the baggage with the guest and reconfirm the numbers on the tags.
step 11=the bell captain will enter the date of release in the left luggage register.


ashyikin ali (1032)